Returns & Exchanges
At Flory's Online, we want your home to feel perfect, which is why we offer a 30-day return window for all unused furniture and decor items in their original packaging.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and receive a unique Return Authorization number.
Pack with Care
Securely place the items in their original boxes with all protective padding to ensure they are not damaged during transit back to our warehouse.
Ship the Package
Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location or schedule a home pickup for larger furniture.
Receive Your Refund
Once our quality team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing